Discontinuing food stamps, also known as SNAP (Supplemental Nutrition Assistance Program) benefits, can be a straightforward process when you understand the necessary steps. At FOODS.EDU.VN, we provide clear guidance on how to voluntarily close your SNAP case and manage any changes in your circumstances, ensuring a smooth transition. We also cover alternative food assistance resources, including resources for those who need food assistance.
1. How Do I Voluntarily Discontinue My Food Stamps (SNAP) Benefits?
If you no longer need or want to receive SNAP benefits, you can voluntarily discontinue your participation. The simplest way is to contact your local Department of Social Services directly. Unfortunately, you cannot currently close your case online; a direct communication is required.
Understanding the Voluntary Discontinuation Process
Voluntarily discontinuing your SNAP benefits means you are choosing to stop receiving them. This might be because your financial situation has improved, you’ve found a new job, or you simply don’t need the assistance anymore. Whatever your reason, it’s important to follow the correct procedure to ensure your case is closed properly.
Contacting Your Local Department of Social Services
To start the process, you need to get in touch with your local Department of Social Services (DSS). You can find their contact information on the FOODS.EDU.VN website, which provides a comprehensive list of local DSS offices. You can also find the contact information for the New York City SNAP Centers on the NYC Human Resources Administration website.
Required Information for Discontinuation
When you contact the DSS, be prepared to provide some essential information to help them locate your case and process your request efficiently. This typically includes:
- Your full name
- Your SNAP case number
- Your date of birth
- Your current address
- A brief explanation of why you wish to discontinue your benefits
Confirmation of Discontinuation
After you’ve contacted the DSS and provided the necessary information, it’s a good idea to request written confirmation that your case has been closed. This confirmation can be useful for your records and can prevent any potential misunderstandings in the future.
What Happens After Discontinuation?
Once your SNAP case is officially closed, you will no longer receive benefits. If you find yourself in need of assistance again in the future, you can reapply for SNAP. Eligibility will be determined based on your current circumstances at the time of reapplication.
2. What If My Financial Situation Changes While Receiving Food Stamps?
It’s crucial to report any changes in your household’s circumstances that could affect your SNAP eligibility. This includes changes in income, household size, or employment status. The specific reporting rules depend on your household’s situation.
Understanding Change Reporting Rules
When you’re receiving SNAP benefits, it’s essential to understand the rules about reporting changes in your circumstances. These rules are in place to ensure that you receive the correct amount of benefits based on your current situation. Failing to report changes can lead to overpayment of benefits, which you may be required to repay.
Types of Changes to Report
Several types of changes can affect your SNAP eligibility and benefit amount. These include:
- Changes in Income: Report any increases or decreases in your household’s income, whether from employment, self-employment, or other sources.
- Changes in Household Size: Let the DSS know if someone moves into or out of your household, as this can affect your eligibility and benefit amount.
- Changes in Employment: Report any changes in your employment status, such as starting a new job, losing a job, or changing the number of hours you work.
- Changes in Address: If you move, be sure to update your address with the DSS to ensure you continue to receive important notices and benefits.
- Changes in Resources: While New York State no longer has a resource test for most SNAP recipients, it’s still a good idea to report any significant changes in your assets, such as large sums of money received.
How to Report Changes
The process for reporting changes can vary depending on your local DSS office. However, here are the general steps you can follow:
- Contact Your Local DSS: Reach out to your local Department of Social Services by phone, mail, or in person.
- Provide Necessary Information: Be prepared to provide details about the changes, including dates, amounts, and any supporting documentation.
- Submit a Change Report Form: Many DSS offices have a specific form for reporting changes. You can usually find this form on their website or request one from the office directly.
- Keep a Copy for Your Records: Always keep a copy of any documents or forms you submit to the DSS for your records.
Consequences of Not Reporting Changes
Failing to report changes in your circumstances can have serious consequences. If you receive more benefits than you’re entitled to, you may be required to repay the overpaid amount. In some cases, you could even face penalties or legal action. It’s always best to be proactive and report any changes as soon as they occur.
3. Can I Reapply for Food Stamps (SNAP) If I Discontinue Them?
Yes, you can reapply for SNAP benefits at any time if your circumstances change and you need assistance again. Eligibility will be determined based on your current situation when you reapply.
Understanding the Reapplication Process
Life can be unpredictable, and circumstances can change unexpectedly. If you’ve previously discontinued your SNAP benefits but find yourself in need of assistance again, you’re welcome to reapply. The reapplication process is similar to the initial application, but there are a few things to keep in mind.
When to Consider Reapplying
It’s a good idea to consider reapplying for SNAP if you experience any of the following:
- Loss of Employment: If you lose your job or have your work hours reduced, you may be eligible for SNAP benefits to help cover your food costs.
- Medical Expenses: Unexpected medical bills can strain your budget. SNAP can provide additional support to ensure you have enough to eat.
- Increased Living Expenses: If your rent, utilities, or other essential expenses increase, SNAP can help you make ends meet.
- Changes in Household Size: If someone moves into your household or you become responsible for additional dependents, you may be eligible for increased benefits.
Steps to Reapply for SNAP
The reapplication process typically involves the following steps:
- Gather Necessary Documents: Collect all the required documents, such as proof of income, identification, and information about your household expenses.
- Complete the Application: Fill out the SNAP application form accurately and completely. You can usually find the application online or at your local DSS office.
- Submit the Application: Submit your application to your local Department of Social Services. You can usually do this in person, by mail, or online.
- Attend an Interview: You may be required to attend an interview with a SNAP caseworker to discuss your application and eligibility.
- Provide Verification: Be prepared to provide verification of the information you provided on your application, such as pay stubs, bank statements, and utility bills.
Factors Affecting Eligibility
When you reapply for SNAP, your eligibility will be determined based on your current circumstances. Factors that can affect your eligibility include:
- Income: Your household’s income must be below certain limits to qualify for SNAP benefits.
- Household Size: The number of people in your household affects the amount of benefits you may be eligible to receive.
- Assets: While New York State no longer has a resource test for most SNAP recipients, it’s still a good idea to report any significant changes in your assets.
- Work Requirements: Some SNAP recipients may be subject to work requirements, meaning they must be working or participating in a work training program to maintain eligibility.
Tips for a Smooth Reapplication
To ensure a smooth reapplication process, consider the following tips:
- Be Organized: Gather all the required documents and information before you start the application process.
- Be Honest: Provide accurate and truthful information on your application.
- Be Proactive: Follow up with your local DSS office to check on the status of your application.
- Seek Assistance: If you need help with the application process, don’t hesitate to reach out to a local community organization or legal aid provider.
4. What Alternative Food Assistance Resources Are Available?
Even after discontinuing SNAP, many other food assistance programs can help individuals and families in need. These include food banks, soup kitchens, and other community-based programs.
Exploring Alternative Food Assistance Options
Discontinuing SNAP benefits doesn’t mean you’re on your own. Numerous alternative food assistance resources are available to help individuals and families in need. These programs can provide a safety net and ensure that everyone has access to nutritious meals.
Food Banks
Food banks are non-profit organizations that collect and distribute food to local charities and food pantries. They rely on donations from individuals, businesses, and government agencies to provide food to those in need. Food banks typically offer a variety of food items, including canned goods, grains, fresh produce, and frozen meats.
Food Pantries
Food pantries are smaller, community-based organizations that directly distribute food to individuals and families. They often operate out of churches, community centers, or other local facilities. Food pantries may have specific eligibility requirements, such as income limits or residency restrictions.
Soup Kitchens
Soup kitchens provide free meals to people in need, typically serving hot meals on-site. They are often run by volunteers and rely on donations to operate. Soup kitchens can be a valuable resource for those who are homeless or have limited cooking facilities.
Supplemental Nutrition Programs
In addition to SNAP, several other supplemental nutrition programs can help individuals and families access nutritious food. These include:
- WIC (Women, Infants, and Children): Provides nutrition assistance to pregnant women, new mothers, and young children.
- School Lunch Program: Offers free or reduced-price lunches to eligible students.
- Summer Food Service Program: Provides meals to children during the summer months when school is not in session.
- Meals on Wheels: Delivers meals to seniors and individuals with disabilities who are unable to prepare their own food.
Community Gardens
Community gardens are shared spaces where people can grow their own fruits, vegetables, and herbs. They can be a great way to access fresh, healthy produce and learn about gardening. Community gardens often offer educational programs and workshops.
Local Churches and Charities
Many local churches and charities offer food assistance programs to people in need. These programs may include food pantries, meal programs, and emergency food assistance. Contact your local churches and charities to learn more about their services.
Finding Resources in Your Area
To find food assistance resources in your area, you can:
- Contact Your Local DSS: Your local Department of Social Services can provide information about food assistance programs in your community.
- Use Online Directories: Several online directories list food banks, food pantries, and other food assistance resources.
- Call 2-1-1: Dialing 2-1-1 connects you to a local information and referral service that can provide information about community resources.
- Visit FOODS.EDU.VN: FOODS.EDU.VN provides comprehensive resources and information on food assistance programs nationwide.
5. How Does SNAP Affect Immigration Status?
Participating in SNAP does not affect a person’s immigration status or their ability to become a United States citizen or lawful permanent resident. Applying for or receiving SNAP benefits does not make you a public charge and will not be considered in a public charge determination.
Understanding the Impact of SNAP on Immigration Status
There’s often confusion and concern about how participating in public assistance programs like SNAP can affect a person’s immigration status. It’s important to understand the facts and know your rights.
SNAP and Public Charge Rule
The public charge rule is a provision in U.S. immigration law that allows immigration officials to deny someone admission to the country or deny them permanent residency if they are likely to become primarily dependent on the government for support. However, applying for or receiving SNAP benefits does not make you a public charge and will not be considered in a public charge determination.
Who Can Apply for SNAP Without Affecting Immigration Status?
Several categories of non-citizens may be eligible for SNAP benefits without affecting their immigration status. These include:
- Refugees, Cuban/Haitian Entrants, Asylees
- Amerasian immigrants
- Individuals with deportation or removal withheld
- Hmong or Highland Laotians
- Victims of human trafficking
- Parolees for at least one year
- Conditional entrants
- North American Indians born in Canada and members of federally recognized tribes
- Honorably discharged U.S. veterans, their spouses, and unmarried dependent children
- Aliens on active duty in the U.S. military service, their spouses, and unmarried dependent children
- Aliens paroled into the U.S. for at least one year
- Certain battered immigrants and their children or parents
- Lawful Permanent Residents (LPR) in the U.S. for 5 years
- LPR with certain disability benefits
- LPR with 40 qualifying quarters
- LPR under age 18
Applying on Behalf of Eligible Family Members
You can also apply for SNAP on behalf of eligible immigrants or U.S. citizens in your family, even if you do not want to apply for benefits for yourself, without affecting your or their immigration status. For example, if a parent is not eligible for SNAP because of their immigration status, they can still apply for their eligible children. The SNAP office is not allowed to ask for immigration documents for people who are not applying to receive benefits themselves.
Protecting Your Rights
It’s essential to know your rights and understand how SNAP benefits can affect your immigration status. If you have any concerns, consult with an immigration attorney or a qualified legal aid provider. They can provide you with accurate information and help you navigate the complex immigration laws.
6. Are There Work Requirements for SNAP Benefits?
Yes, Able-Bodied Adults without Dependents (ABAWDs) may be subject to work requirements to maintain SNAP eligibility. However, many areas are currently waived from these requirements.
Understanding SNAP Work Requirements
The Supplemental Nutrition Assistance Program (SNAP) has certain work requirements that some recipients must meet to maintain their eligibility for benefits. These requirements are primarily aimed at Able-Bodied Adults without Dependents (ABAWDs).
Who is Subject to ABAWD Requirements?
An ABAWD is generally defined as someone who is:
- Between the ages of 18 and 49
- Able-bodied (physically and mentally capable of working)
- Without dependent children living in the household
However, certain individuals are exempt from ABAWD work requirements, including:
- People under 18 or 55 years of age or older
- Adults in a SNAP household with a child under 18 years of age
- People responsible for the care of an incapacitated person
- Pregnant individuals
- People who are physically or mentally unable to work at least 80 hours per month
- Regular participants in a drug or alcohol addiction treatment program
- Recipients of disability benefits from a public or private source
- People receiving or applying for Unemployment Insurance Benefits (UIB)
- Students enrolled in any recognized school, job skills training, or institution of higher education at least half-time
- Applicants for SNAP benefits and Supplemental Security Income (SSI) jointly or in receipt of SSI
- People who are employed or self-employed and working at least 30 hours per week or receiving weekly earnings at least equal to the federal minimum wage times 30
- People who served in the US Armed Forces or reserve component of the US Armed Forces
- Homeless individuals
- People who are 24 years of age or younger and who were in foster care on their 18th birthday
ABAWD Work Requirements
To maintain eligibility for SNAP benefits for more than three months in a 36-month period, an ABAWD must complete and document participation in one of the following each month:
- Work (including “in-kind” work and volunteer work) for at least 80 hours per month;
- Participate in a qualifying work/training program approved by the social services district for at least 80 hours per month;
- Comply with a Work Experience Program (WEP) assignment for the number of hours per month equal to the SNAP grant divided by the higher of the federal or State minimum wage;
- Participate in an employment and training program for veterans operated by the Department of Labor or the Department of Veterans Affairs for at least 80 hours per month;
- Participate in a program under the Workforce Innovation and Opportunity Act or Trade Act which may include job search, job readiness, occupational skills training and education activities for at least 80 hours per month; or
- Participate in a combination of work or qualifying work programs for at least 80 hours per month.
ABAWD Waivers
It’s important to note that many areas are currently waived from the ABAWD time limit. Check with your local Department of Social Services to see if your county is subject to ABAWD requirements. As of March 1, 2025, only ABAWDs residing in Saratoga County are subject to the ABAWD time limit. All other areas of New York State are waived from the ABAWD time limit through February 28, 2026.
7. What Can and Cannot Be Purchased with SNAP Benefits?
SNAP benefits can be used to purchase a wide variety of food items, but there are restrictions on certain types of products. Understanding what is and isn’t allowed can help you make the most of your benefits.
Understanding SNAP Eligible Food Items
The Supplemental Nutrition Assistance Program (SNAP) is designed to help low-income individuals and families purchase nutritious food. However, there are specific rules and regulations regarding the use of SNAP benefits, and certain items are not eligible for purchase.
Foods You Can Buy with SNAP
SNAP benefits can be used to purchase a wide variety of food items, including:
- Breads and cereals
- Fruits and vegetables
- Meats, fish, and poultry
- Dairy products
- Seeds and plants which produce food for the household to eat
These items can be purchased at most grocery stores, supermarkets, and farmers’ markets.
Foods You Cannot Buy with SNAP
SNAP benefits cannot be used to purchase certain types of items, including:
- Beer, wine, liquor, cigarettes, or tobacco
- Food that will be eaten in the store
- Hot foods
- Any nonfood items, such as:
- Pet foods
- Soaps, paper products
- Household supplies
- Vitamins and medicines
These restrictions are in place to ensure that SNAP benefits are used to purchase essential food items for the household.
Tips for Using SNAP Benefits Wisely
To make the most of your SNAP benefits, consider the following tips:
- Plan your meals in advance to avoid impulse purchases.
- Shop at farmers’ markets and local produce stands for fresh, affordable produce.
- Buy in bulk to save money on non-perishable items.
- Compare prices at different stores to find the best deals.
- Avoid purchasing pre-packaged or convenience foods, which tend to be more expensive.
8. Can College Students Receive SNAP Benefits?
Most able-bodied students enrolled at least half-time in college are not eligible for SNAP, but there are exceptions for those who meet specific criteria.
Understanding SNAP Eligibility for College Students
Many college students struggle to make ends meet, and SNAP benefits can be a valuable source of support. However, there are specific rules and regulations that determine whether a college student is eligible for SNAP.
General Eligibility Rules for Students
Generally, most able-bodied students ages 18 through 49 who are enrolled at least half-time in college or other institutions of higher education are not eligible for SNAP. This is because students are often considered to have access to resources and support that are not available to other low-income individuals.
Exceptions to the Student Eligibility Rule
However, there are several exceptions to the student eligibility rule. Students may be able to get SNAP, if otherwise eligible, if they:
- Receive public assistance benefits under a Title IV-A program; or
- Take part in a state or federally-financed work study program; or
- Work an average of 20 hours per week; or
- Are a single parent enrolled full-time and taking care of a dependent household member under the age of 12.
Students also may be able to get SNAP, if otherwise eligible, if they are taking care of a dependent household member under the age of 6, or if they are taking care of a dependent household member age 6 through 11 and do not have adequate child care to enable them to work a minimum of 20 hours per week, or take part in a state or federally-financed work study program while attending school.
Students who are assigned to or placed in college or certain other schools as part of certain job or employment training programs, or are attending a SUNY or CUNY comprehensive college, technology college, or community college and enrolled in a qualified career and technical education program may also be eligible for SNAP. Additionally, students attending any of the 10 Educational Opportunity Centers (EOC) in New York State and enrolled in a career and technical education program, remedial course, basic adult education, literacy, or English as a second language may also be eligible for SNAP.
Applying for SNAP as a Student
If you believe you meet one of the exceptions to the student eligibility rule, you can apply for SNAP benefits. You will need to provide documentation to verify your eligibility, such as proof of employment, enrollment in a work study program, or receipt of public assistance benefits.
Tips for College Students Seeking Food Assistance
If you are a college student struggling to afford food, here are some tips:
- Check with your college’s financial aid office to see if they offer any food assistance programs.
- Contact your local food bank or food pantry to see if they offer assistance to students.
- Consider participating in a campus food co-op or community garden.
- Apply for SNAP benefits if you believe you meet one of the exceptions to the student eligibility rule.
9. What Are My Rights When Applying For or Discontinuing SNAP Benefits?
You have the right to apply for SNAP benefits, receive a decision within 30 days, and appeal any adverse decisions. When discontinuing, you have the right to do so voluntarily and receive confirmation of your case closure.
Understanding Your Rights in the SNAP Program
Whether you’re applying for, receiving, or discontinuing SNAP benefits, it’s essential to know your rights. Understanding your rights can help you navigate the SNAP system and ensure that you’re treated fairly.
Rights When Applying for SNAP
When you apply for SNAP benefits, you have the right to:
- Apply for benefits: You have the right to apply for SNAP benefits regardless of your income, resources, or immigration status.
- Receive an application form: The SNAP office must provide you with an application form on the same day you ask for one.
- Submit your application: The SNAP office must accept and register your application on the same day you turn it in.
- Receive a decision within 30 days: The SNAP office must process your application and make a decision about your eligibility within 30 days of receiving your application.
- Receive expedited benefits: If you qualify for expedited SNAP, you must receive your initial SNAP benefit within seven days.
- Have an eligibility interview: You have the right to have a complete eligibility interview done on the same day you file your application, or you may be asked to come back another day for a complete interview.
- Appeal an adverse decision: If your application is denied, or if you disagree with the amount of benefits you receive, you have the right to appeal the decision.
Rights When Receiving SNAP
When you’re receiving SNAP benefits, you have the right to:
- Receive your benefits on time: Your SNAP benefits must be issued to you on time each month.
- Use your benefits at authorized retailers: You have the right to use your SNAP benefits at any authorized retailer that accepts SNAP.
- Receive a replacement EBT card: If your EBT card is lost, stolen, or damaged, you have the right to receive a replacement card.
- Have your information kept confidential: The SNAP office must keep your personal information confidential.
Rights When Discontinuing SNAP
When you choose to discontinue your SNAP benefits, you have the right to:
- Discontinue voluntarily: You have the right to discontinue your SNAP benefits voluntarily at any time.
- Receive confirmation of case closure: You have the right to receive written confirmation that your SNAP case has been closed.
- Reapply for benefits: You have the right to reapply for SNAP benefits at any time if your circumstances change and you need assistance again.
Protecting Your Rights
If you believe that your rights have been violated, you can:
- Contact your local Department of Social Services: Your local DSS can provide information about your rights and help you resolve any issues you’re experiencing.
- File a complaint: You can file a complaint with the SNAP office if you believe you have been treated unfairly.
- Contact a legal aid provider: If you need legal assistance, contact a legal aid provider in your area.
10. Where Can I Find More Information About SNAP?
Numerous resources are available to provide more information about SNAP, including government websites, community organizations, and FOODS.EDU.VN.
Accessing Reliable SNAP Information
Navigating the SNAP system can be complex, and it’s essential to have access to accurate and reliable information. Numerous resources are available to provide more information about SNAP, including government websites, community organizations, and FOODS.EDU.VN.
Government Websites
Several government websites provide comprehensive information about SNAP, including:
- USDA Food and Nutrition Service (FNS): The FNS website provides information about SNAP eligibility, benefits, and program rules.
- New York State Office of Temporary and Disability Assistance (OTDA): The OTDA website provides information about SNAP in New York State, including how to apply and where to find local resources.
- NYC Human Resources Administration (HRA): The HRA website provides information about SNAP in New York City, including locations of SNAP centers and application assistance.
Community Organizations
Many community organizations offer assistance with SNAP applications and provide information about local food resources. These organizations can help you understand your eligibility, complete the application process, and connect with other food assistance programs in your community.
FOODS.EDU.VN
FOODS.EDU.VN is a valuable resource for finding comprehensive information about SNAP and other food assistance programs. Our website provides:
- Detailed explanations of SNAP eligibility rules and benefit amounts
- Information about how to apply for SNAP in your state
- A directory of local food banks, food pantries, and other food resources
- Tips for using SNAP benefits wisely
- Answers to frequently asked questions about SNAP
2-1-1 Helpline
Dialing 2-1-1 connects you to a local information and referral service that can provide information about community resources, including food assistance programs. The 2-1-1 helpline is available 24 hours a day, 7 days a week, and can connect you with resources in your area.
Additional Resources
Here are some additional resources that can provide more information about SNAP:
- Legal Aid Societies: Legal aid societies can provide free legal assistance to low-income individuals who are having trouble with their SNAP benefits.
- Nutrition Outreach Providers: Nutrition outreach providers can help you apply for SNAP and provide information about healthy eating on a budget.
- Libraries: Libraries often have resources about SNAP and other food assistance programs.
By accessing these reliable sources of information, you can stay informed about SNAP and ensure that you’re receiving the benefits you’re entitled to.
Discontinuing SNAP benefits is a significant step, and understanding the process and your rights is crucial. FOODS.EDU.VN is here to support you with clear, reliable information and resources. Remember, whether you’re discontinuing, reapplying, or seeking alternative assistance, you have options and support available.
We encourage you to explore our website, FOODS.EDU.VN, for more in-depth articles, guides, and resources on SNAP and other food-related topics. Our goal is to empower you with the knowledge and tools you need to make informed decisions about your nutrition and well-being.
Need more personalized assistance or have specific questions about discontinuing SNAP benefits? Don’t hesitate to reach out to your local Department of Social Services or contact us at FOODS.EDU.VN. We’re here to help you every step of the way.
FOODS.EDU.VN
Address: 1946 Campus Dr, Hyde Park, NY 12538, United States
WhatsApp: +1 845-452-9600
Website: FOODS.EDU.VN
FAQ: Discontinuing Food Stamps (SNAP)
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How do I officially discontinue my SNAP benefits?
- To officially discontinue your SNAP benefits, you need to contact your local Department of Social Services (DSS) directly, as online case closure is not currently available.
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What information do I need to provide when discontinuing SNAP?
- You’ll typically need to provide your full name, SNAP case number, date of birth, current address, and a brief explanation of why you wish to discontinue benefits.
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Can I reapply for SNAP if my circumstances change after discontinuing?
- Yes, you can reapply for SNAP at any time if your circumstances change and you need assistance again. Eligibility will be based on your current situation.
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What changes in my financial situation do I need to report while receiving SNAP?
- You must report changes in income, household size, employment status, and address to your local DSS.
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How does receiving SNAP benefits affect my immigration status?
- Participating in SNAP does not affect your immigration status or your ability to become a United States citizen or lawful permanent resident.
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Are there any work requirements for receiving SNAP benefits?
- Yes, Able-Bodied Adults without Dependents (ABAWDs) may be subject to work requirements. However, many areas are currently waived from these requirements. Check with your local DSS for details.
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What can I purchase with SNAP benefits?
- You can purchase breads, cereals, fruits, vegetables, meats, fish, poultry, dairy products, seeds, and plants to produce food. You cannot purchase alcohol, tobacco, hot foods, or non-food items.
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Can college students receive SNAP benefits?
- Most able-bodied students enrolled at least half-time in college are not eligible, but exceptions exist for those who meet specific criteria like participating in work-study or being a single parent.
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What are my rights when applying for or discontinuing SNAP benefits?
- You have the right to apply, receive a decision within 30 days, appeal decisions, discontinue voluntarily, and receive confirmation of case closure.
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Where can I find more information and assistance with SNAP?
- You can find more information on government websites (USDA, OTDA, HRA), through community organizations, at foods.edu.vn, and by calling the 2-1-1 helpline.
