Ensuring food safety is paramount in the food service industry, and obtaining a Food Safety Certificate is a crucial step for professionals. ServSafe stands as a leading provider of food safety training and certification. While investing in these educational materials is vital, understanding the return policy for ServSafe products is equally important for customers. This guide provides a comprehensive overview of the ServSafe return policy, ensuring you are well-informed before making a purchase.
Key Aspects of the ServSafe Return Policy
ServSafe has established a clear return policy to manage product returns efficiently. It’s essential to familiarize yourself with these guidelines to ensure a smooth return process if needed. Here are the core components of their policy:
Return Authorization is Mandatory
Before returning any ServSafe materials, contacting the National Restaurant Association Service Center to obtain a Return Authorization Number is the first step. This number is specific to your material and is necessary for processing your return. You can reach their service center at 800-765-2122 ext. 6703 or 312-715-1010, ext. 6703, available Monday to Friday, 8:00am to 6:30pm CST.
Displaying Your Return Authorization Number
Once you receive your Return Authorization Number, it must be clearly displayed on the outside of all packages being returned. This is crucial for merchandise returned for credit, exchange, or damaged goods needing replacement. Packages without this number may face processing delays or rejection.
Important Policy Notes
Several key stipulations govern ServSafe returns. Understanding these will prevent potential issues:
Non-returnable Online Products
It is critical to note that all online products are final sale. This includes online courses and online exams. These digital resources are nonrefundable and nonreturnable. Online courses also have an expiration period, typically one year from purchase or 60 to 90 days from course launch/completion, depending on the specific course.
30-Day Return Window
For physical products, ServSafe enforces a 30-day return policy from the invoice date. Returns must be initiated within this timeframe to be eligible for processing. Prompt action is necessary if you decide to return any materials.
Custom Materials are Non-Returnable
Any materials that are custom-made or tailored to specific requirements are not eligible for return. This is standard practice for customized products as they cannot be resold to other customers.
Condition of Returned Items is Critical
Returned products must be in original and resalable condition. This means items should be undamaged and in the same condition as when they were received. Specifically, CDs and videos must be returned unopened to be accepted. Damaged returns will be sent back to the customer at their expense without credit.
Proper Packing Procedures
When packing returns, include a copy of the original invoice or packing slip in the first box. Ensure the Return Authorization Number is visible on the outside of every box. For multiple boxes, label them clearly (e.g., 1 of 4, 2 of 4). Remove or mark out any unrelated shipping labels. Using the original packaging for returns is recommended to facilitate proper processing. Note that ServSafe does not cover original shipping costs for returns.
Using the Designated Return Address
Returning products to the correct address provided by the Service Center is vital. Returns sent to any other address, including the National Restaurant Association business address or lockbox, will cause delays and incur a $25.00 processing fee. Always confirm the correct return address with the Service Center.
Traceable Shipping Methods Required
For your protection and to ensure your return is processed, use a traceable shipping method. Options include services like Federal Express, UPS, RPS, or Insured/Certified First Class Mail. ServSafe is not responsible for packages that cannot be traced, and credit cannot be issued for untraceable returns.
Call-tags for Fulfillment Errors Only
Call-tags, or prepaid shipping labels for returns, will only be issued if the return is due to a fulfillment error on ServSafe’s part. Call-tags are not provided for customer-initiated returns for other reasons.
Conclusion
Understanding the ServSafe return policy is crucial for anyone investing in their food safety training materials. By adhering to these guidelines, from obtaining a Return Authorization Number to ensuring products are returned in resalable condition within the stipulated timeframe, you can ensure a smooth and efficient return process if needed. Remember to always check the most current policy details on the official ServSafe website or by contacting their service center directly, as policies can be updated. Investing in food safety certification is a significant step in your career, and being informed about all aspects of your purchase, including returns, is part of being a responsible professional in the food industry.
