Enhancing and linking your ePASS account is crucial for managing your Food and Nutrition Services (FNS)/Supplemental Nutrition Assistance Program (SNAP) benefits online. This process lets you report changes, view case details, submit applications, and complete recertifications.
For FNS/SNAP Recipients Without Medicaid
If you receive FNS/SNAP but not Medicaid, contact your caseworker or local Department of Social Services (DSS) office to enhance and link your account. You can find their contact information at ncdhhs.gov/localDSS.
For FNS/SNAP and Medicaid Recipients
Follow these steps to enhance and link your ePASS account if you receive both FNS/SNAP and Medicaid:
Creating a New ePASS Account
If you don’t have an existing ePASS account, you’ll be prompted to enhance it during the signup process:
- Visit epass.nc.gov on your computer or mobile device and click ‘Sign up.’
- Create your NCID account, including a username and password. (You’ll need a working email address). Important: Record your username and password in a secure location for future reference.
- Log in to ePASS using your new username and password.
Alt text: A person is shown signing up for an ePass account using a laptop, illustrating the initial step in accessing online food stamp services.
Enhancing an Existing ePASS Account
If you already have an ePASS account, follow these steps:
- Log in to your ePASS account.
- Under ‘Your account,’ click ‘Dashboard.’
Alt text: A screenshot showcasing the ePASS account dashboard, with a clear highlight on the ‘Enhance your ePASS account’ button for easy navigation.
- Click the blue arrow under ‘Enhance your ePASS account.’
- The ‘How do I enhance my ePASS account?’ page will appear. Click ‘Next.’
- Select your preferred address and click ‘Next.’
- Enter your personal information on the ‘Information about you’ page, then click ‘Next.’
Alt text: This screenshot illustrates the ePASS ‘Information about you’ page, where users must input their personal data to enhance their account and manage food stamp benefits.
- After your information is verified, you’ll need to set up a primary method for receiving confirmation codes, also known as two-factor authentication. You can choose to receive codes via text message or email. This security measure ensures that only you can access and modify your information, enhancing the safety of your personal data.
After selecting your preferred method for receiving confirmation codes (text or email), you’ll be prompted to specify how you want to receive the code.
Important Information Regarding Social Security Number
If you don’t have a Social Security Number (SSN), you won’t be able to complete the online enhancement process. You’ll need to visit your local DSS office with documents verifying your identity. Once your identity is confirmed, a DSS caseworker can link your enhanced account. This ensures that individuals without an SSN can still access and manage their SNAP benefits effectively.
In summary, reporting changes to your food stamps online involves enhancing and linking your ePASS account. By following the steps outlined above, you can efficiently manage your benefits, report changes, and access important information related to your case. Remember to keep your username and password secure and contact your local DSS if you encounter any issues.
