The Supplemental Nutrition Assistance Program (SNAP), often referred to as food stamps, is a crucial resource for individuals and families in need. However, fraud, waste, and abuse can undermine the program’s effectiveness and divert resources from those who genuinely need them. This guide provides detailed information on how to report suspected SNAP fraud and protect the integrity of this vital program.
It is everyone’s responsibility to prevent fraud, waste and abuse in our health care system. People who abuse the system harm us all by driving up the cost of care. Safeguarding Texas tax dollars helps ensure the programs can serve the people who need them.
Reporting SNAP Fraud: Your Role
You can report suspected fraud, waste, and abuse related to SNAP benefits, Medicaid, TANF, WIC, or CHIP benefits by contacting the Texas Health and Human Services Commission (HHSC) Office of Inspector General (OIG).
You can report by:
- Visiting the OIG website.
- Calling the OIG Fraud Hotline at 1-800-436-6184.
Your report can include concerns related to:
- Recipients fraudulently receiving SNAP benefits.
- SNAP retailers engaging in fraudulent activities.
What Information to Provide When Reporting Food Stamp Fraud
When reporting suspected SNAP fraud, providing as much information as possible is crucial. Here’s what kind of details are helpful:
- Identifying Information: The date of birth and Social Security number of the person you suspect is getting state benefits they are not entitled to receive.
- Contact Information: The phone number and address of the person you suspect.
- Provider Information: If you suspect a provider of wrongdoing, give the name and address of the clinic, office, or business they work for.
- Detailed Description: Specific details about the suspected fraudulent activity, including dates, times, and locations.
- Supporting Evidence: Any documentation or other evidence that supports your suspicion.
- Any other information: Any other information you think might be helpful to an investigator.
What Happens After You Report SNAP Fraud?
When you submit your referral, you will receive a tracking number. Keep this number handy. You will need to provide it if you have more information to add later.
The OIG is prohibited from providing you with an update on the status of any open investigation.
Your identity and contact information will be kept confidential to the extent permitted by law.
Reporting EBT Card Skimming and Stolen Benefits
If you suspect your EBT card (Lone Star card) has been compromised or that your SNAP benefits have been stolen due to card skimming, immediate action is necessary.
- Cancel Your Card: Immediately contact the Lone Star card helpdesk at (800) 777-7328 to cancel the card.
- Request a Replacement: A new card should arrive in the mail within seven days, allowing clients to access their balance.
- Report to the OIG Fraud Hotline: Although the OIG Fraud Hotline does not process card cancellations or replacement benefits, reporting the incident can help identify patterns and prevent future fraud.
- Seek Replacement Benefits: Please visit the HHS SNAP fraud benefit replacement page for more information.
Fraudulent Websites and Cybercrime
Be aware of fraudulent websites targeting HHS recipients or related to HHS programs. If you encounter such a website, report the concern as a cybercrime to the appropriate agencies, such as the FBI’s Internet Crime Complaint Center (IC3).
Provider Responsibilities
Providers who discover an error in submitted claims have a responsibility to notify the OIG. Please review the Self-Disclosure Protocol.
Conclusion
Reporting suspected SNAP fraud is a crucial step in safeguarding the program and ensuring that benefits reach those who truly need them. By providing accurate information and taking swift action when fraud is suspected, you can contribute to the integrity of SNAP and help protect valuable resources for your community. Remember, even small pieces of information can be valuable to investigators.
