Are you passionate about providing exceptional customer experiences and thrive in a fast-paced, team-oriented environment? Whole Foods Market in Chattanooga is seeking a dedicated and enthusiastic Stock Crew Supervisor to join our team. This pivotal role is perfect for individuals with a strong work ethic, leadership potential, and a commitment to the highest standards of retail execution. As a Stock Crew Supervisor, you will play a crucial part in ensuring the smooth operational flow of our store, maintaining captivating displays, and supporting our Team Leaders and Team Members.
This role offers an exciting opportunity to contribute to the success of Whole Foods Market, a company renowned for its commitment to quality, natural and organic products, and a positive work environment. If you are looking to advance your career in the grocery retail sector and are eager to take on a supervisory role in Chattanooga, we encourage you to apply.
Responsibilities of a Stock Crew Supervisor
As a Stock Crew Supervisor at Whole Foods Market Chattanooga, your responsibilities will be diverse and engaging, encompassing team leadership, operational efficiency, and customer satisfaction. You will be instrumental in supervising the stock crew, ensuring tasks are delegated effectively, and maintaining a positive and productive work atmosphere. Key responsibilities include:
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Effective Supervision and Task Delegation: Skillfully supervise and delegate tasks to the Stock Crew based on the immediate needs of the department. This requires a keen understanding of daily priorities and the ability to adapt to changing demands to ensure optimal workflow.
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Team Leadership and Issue Resolution: Work closely with store leadership to address and resolve any team concerns or issues promptly and efficiently. Your role will be vital in fostering a collaborative and supportive team environment.
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Customer and Team Member Support: Be responsive to the needs and concerns of both customers and Team Members. This involves active listening, problem-solving, and ensuring a positive interaction for everyone in the store.
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Hands-On Stocking and Sorting: Actively participate in sorting and stocking processes for a significant portion of your scheduled shift, at least 75%. This hands-on approach keeps you connected to the core operations of the department and allows you to lead by example.
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Training and Development Assistance: Assist in training new Team Members as directed by the Team Leader and Associate Team Leader. Utilize learning checklists and training materials to ensure consistent and effective onboarding.
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Positive Work Environment Champion: Establish and maintain a positive and motivating work environment. Your efforts will directly contribute to high Team Member morale and a collaborative team spirit.
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Inventory and Quality Control: Complete essential inventory management processes, including managing spoilage, conducting sampling, monitoring temperature controls, and completing sweep worksheets as required. These tasks are crucial for minimizing waste and maintaining product quality.
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Productivity Tracking: Assist in tracking the productivity of the stocking crew using case count trackers. This data-driven approach helps in optimizing team performance and identifying areas for improvement.
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Department Operations Management: Take responsibility for opening and closing the department according to established procedures, ensuring smooth transitions and operational readiness at all times.
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Retail Execution Excellence: Set and consistently achieve the highest standards of retail execution. This includes maintaining visually appealing displays and ensuring the department is always customer-ready.
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Teamwork and Morale Building: Foster and encourage a positive environment characterized by outstanding teamwork, mutual respect, and exceptional morale. Your leadership style will be key to creating this atmosphere.
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Customer Focus and Responsiveness: Maintain a strong awareness of customer flow and needs within the store. Proactively direct Team Members to satisfy and delight customers, and respond promptly and effectively to customer inquiries and needs.
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Team Member Development and Mentorship: Participate in the selection, training, development, mentoring, motivation, and counseling of Team Members. Your role will be crucial in nurturing a high-performing team and minimizing turnover through effective leadership and support.
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Performance Evaluations: Provide timely, thorough, and thoughtful performance evaluations to Team Members, offering constructive feedback and guidance for professional growth.
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Communication and Vision Alignment: Consistently communicate and model Whole Foods Market’s vision and goals. Ensure that the team understands and aligns with the company’s broader objectives and values.
Skills for Success as a Stock Crew Supervisor
To excel as a Stock Crew Supervisor at Whole Foods Market Chattanooga, certain skills and attributes are essential. These skills will enable you to effectively manage your team, optimize department operations, and contribute to a positive store environment. Key skills include:
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Responsibility and Accountability: Demonstrate a strong sense of responsibility and accountability in recognizing and accomplishing all tasks directly related to the job role. Take ownership of your duties and ensure tasks are completed to a high standard.
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Positive and Constructive Teaching: Be capable of teaching and guiding others in a constructive and positive manner. Effective training and coaching skills are vital for developing team members and improving overall performance.
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Organizational and Time Management Expertise: Possess strong organizational and time management skills. The ability to prioritize tasks, manage time effectively, and maintain order is crucial in this fast-paced environment.
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Interpersonal and Motivational Abilities: Exhibit excellent interpersonal, motivational, team-building, and customer relationship skills. Your ability to connect with and motivate team members, as well as build positive relationships with customers, will be key to your success.
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Product and Process Proficiency: Demonstrate thorough product and process knowledge relevant to the department. Understanding the products and operational processes is essential for effective supervision and problem-solving.
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Regulatory and Safety Awareness: Possess advanced knowledge of regulatory and safety policies and procedures relevant to grocery retail and food handling. Ensuring compliance and safety within the department is a top priority.
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Decision-Making and Leadership Skills: Demonstrate strong decision-making ability, leadership skills, and the capacity to prioritize tasks and delegate effectively. These leadership qualities are vital for guiding the team and making sound operational judgments.
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Technical Proficiency: Be proficient with email, Microsoft Office Suite, and operations-related applications. Basic computer skills are necessary for communication, reporting, and utilizing various operational tools.
Experience and Physical Requirements
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Experience: A minimum of 12 months of retail experience is required to be considered for the Stock Crew Supervisor position. Prior experience in a grocery or stock management role is highly beneficial.
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Physical Requirements:
- Must be able to lift and carry items weighing up to 50 pounds.
- Capable of standing and walking for 6-8 hours during an 8-hour workday.
- Dexterity in hand use, including single grasping, fine manipulation, pushing, and pulling.
- Required to perform motions such as bending, twisting, squatting, and reaching.
- May be exposed to FDA-approved cleaning chemicals.
- Must be able to work in varying temperature conditions, including temperatures below 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), and above 90 degrees Fahrenheit.
- Ability to work in both wet and dry conditions.
- Flexibility to work a varied schedule, including nights, weekends, and holidays, as needed to meet the demands of the retail environment.
- Ability to safely use various tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
- May be required to use ladders to access stock or displays.
Whole Foods Market in Chattanooga is an equal opportunity employer committed to diversity and inclusion in the workplace. We provide fair and equal employment opportunities for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals based solely on their qualifications and business needs.
Join us at Whole Foods Market Chattanooga and become part of a team that values quality, customer service, and a positive work environment! We look forward to receiving your application.
