Excitement buzzed when my local Food Lion rolled out their grocery pickup service – a fantastic concept! Eager to try it, I placed an order and secured a pickup time slot. Initial hiccups appeared swiftly; an email and text alerted me to a delay. Subsequently, a text confirmed shopping had commenced. Based on my personal shopping pace, I anticipated at least an hour for the order to be fulfilled, and indeed, roughly 1.5 hours passed before notification of readiness arrived. The proactive updates were commendable. While a one-hour window is generally acceptable, the 40-minute deviation post-window did disrupt my schedule.
Upon arrival, following instructions to call and press ‘1’ proved futile. After several attempts, opting for ‘customer service’ finally connected me. Even then, retrieving my groceries took an additional ten minutes. Optimism remains that the store will refine their system. I’m inclined to retry in a few months, hoping any initial kinks will be ironed out. The “welcome” bag was a pleasant touch, and the produce quality appeared excellent.
Regarding the Food Lion Application itself, status updates within the app are crucial. Being redirected to Safari felt clunky, and the webpage didn’t function flawlessly. Mirroring Walmart’s approach with an “I’m here” button would streamline the process, eliminating the need for phone calls. Otherwise, the application was user-friendly.
Developer Response: Thank you for sharing and the great feedback!
